We allow refunds within a 3 working days period if you are facing any unsolvable technical issue . After that, no exchange or refund will be offered to you as our Refund Policy only lasts 3 days.
To start a return, contact us at firstname.lastname@example.org and we will assist you within 6 hours. please inform us about your case and also send us a screenshot of the issue you have with the software performance .
We will require proof of purchase as well. So, please Email us the receipt of the software you purchased.
IMPORTANT NOTE :
-Alert system is based on Meta trader4 ( MT4 ) & Trading view Platform service & we are not responsible for that . any issue regarding alert option kindly contact their support team .
-We do not accept refunds when paying with crypto via Coin-base due to potential transaction fees & other complications.
REFUNDS (IF APPLICABLE)
We will inspect the issue After receiving the documents from the buyer & we will decide whether your refund is approved or not .We will inform you everything via Email.
In case your refund is approved, we will start to process your refund and you’ll be automatically refunded on your original payment method. Please remember it might take some time for your bank or credit card company to process and post the refund .
LATE OR MISSING REFUNDS (IF APPLICABLE)
Check your bank account regularly for a few days or weeks. If your refund is late or missing, you should contact your credit card company. If that doesn’t help, kindly contact the bank. Refunds may take some time to be posted officially.
Email us by : Support@mkassistant.com OR our live support chat .